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Copy of Trail Waggers Pet Care's contract:

________________________________________ (“Client”)

Print Name (first and last)

 

Kailyn Cervantes_________________________ (“Trail Waggers Pet Care”)

 

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TERMS AND CONDITIONS

  1. Trail Waggers Pet Care agrees to provide drop-ins, dog walking and other applicable pet care services in a reliable, caring, and trustworthy manner. In consideration of the services and as an express condition thereof, Client expressly waives and releases Trail Waggers Pet Care from any and all claims against the company, its owners, employees and representatives, except those arising from negligence or willful misconduct on the part of Trail Waggers Pet Care.

  2. Client agrees to notify Trail Waggers Pet Care of any concerns within 24 hours of completion of services.

  3. Client agrees to pay all charges accrued for services rendered within 72 hours of receiving the invoice for the commencement of services unless explicitly agreed upon supplementary payment terms.

  4. Trail Waggers Pet Care shall exercise all precautions against sickness, injury, escape, loss, accidents or death of Client's pet(s). Trail Waggers Pet Care is not responsible for sickness, injury, escape, loss accidents or death of Client's pet(s) unless caused through negligence or willful misconduct on the part of Trail Waggers Pet Care.

  5. In the event that Kailyn becomes aware of any pet-related virus, Trail Waggers Pet Care will take necessary measures to inform those who may have been affected, if applicable, within a timely manner.

  6. Client represents and warrants that pet(s) are currently vaccinated in accordance with all local, state and federal laws and regulations.

  7. Trail Waggers Pet Care will follow the directions of Client or the provided emergency contact provided by Client in the case a pet should become injured or sick.

  8. Client accepts responsibility for all medical expenses and other damages resulting from an injury to Kailyn, other persons or other animal(s) caused by Client's pet(s) or negligent act.

  9. Client agrees to indemnify, hold harmless and defend Trail Waggers Pet Care in the event of a claim by any person injured or otherwise damaged by Client's pet(s) or negligent act.

  10. Trail Waggers Pet Care reserves the right to terminate this contract at any time if Kailyn, in her sole discretion, determines that the Client's pet(s) poses a danger to the health or safety of itself, other pets, other people, or Trail Waggers Pet Care. If concerns prohibit Kailyn from caring for the pet, Trail Waggers Pet Care will attempt to contact Client to arrange alternative care. If Client cannot be contacted, then Client authorizes Trail Waggers Pet Care to place the pet in the care of the provided emergency contact, or a licensed kennel with all charges and fees arising to be the responsibility of Client.

  11. Trail Waggers Pet Care reserves the right to refuse service to any client, at any time, for any reason.

  12. This document gives Trail Waggers Pet Care and its representatives authorization to enter the Client's listed address as needed to perform agreed upon services.

  13. Client expressly gives Trail Waggers Pet Care the authority to employ a locksmith on their behalf and to promptly reimburse Trail Waggers Pet Care for all costs incurred in the event of a malfunction of the lock, keys or automatic door opener.

  14. Trail Waggers Pet Care is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract.

  15. Client agrees to properly secure the home prior to leaving the premises. Trail Waggers Pet Care will re-secure the home to the best of its ability at the end of each visit.

  16. In the case of an emergency, inclement weather or a natural disaster, Client authorizes Trail Waggers Pet Care to use reasonable judgment for the care and well being of Client's pet(s) and residence. Trail Waggers Pet Care will make reasonable efforts to maintain service during these conditions but reserves the right to adjust the schedule of service based on her sole discretion.

  17. Trail Waggers Pet Care is not responsible for any damages beyond their own control.

  18. Client is responsible for supplying the necessary equipment and supplies needed for the care of their pet(s) including, but not limited to, a sturdy, well-fit harness or collar, pet food, medications, identification tags, litter boxes, cat litter and cleaning supplies. Client authorizes any purchases necessary for the satisfactory performance of duties. Costs of all purchases and related service fees will be reimbursed to Trail Waggers Pet Care within 7 days.

  19. Client authorizes the use of their pet(s) pictures and names on website, social media and/or marketing materials for promotional purposes.

  20. Client authorizes this contract to be valid approval for services so as to permit Trail Waggers Pet Care to accept all future service requests and provide services without additional signed contracts or written authorizations.

  21. Client understands that no animal shall be left outside without supervision of Trail Waggers Pet Care. Cats and other small animals shall never be permitted outside, unless provided a well secured space, such as a “catio” at Trail Waggers Pet Care’s discretion.

  22. No other persons shall be permitted in the home during the course of services provided by Trail Waggers Pet Care. Any additional persons visiting the home including, but not limited to friends, other family members, and contractors shall void any claims of theft, injury, broken items, etc. on Trail Waggers Pet Care.

  23. Client agrees to inform Trail Waggers Pet Care within a timely manner if any persons who reside in the home may be home during their scheduled service.

  24. The terms of this document apply to all pets owned by Client, including any and all new pets that the Client obtains on or after the date this document was signed.

 

_________    _________________

Initials         Date

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PAYMENT AUTHORIZATION

  1. Trail Waggers Pet Care offers payment options of credit/debit payments only. All credit/debit payments can be entered and processed directly through the pet sitting software system, Precise Petcare. For ongoing recurring services, Trail Waggers Pet Care will provide a weekly invoice every Wednesday, required to be paid by 5:00PM 3 days after. For intermittent services, Trail Waggers Pet Care will provide an invoice at the time of accepting the service request, required to be paid by 5:00PM 3 days after. If desired, any tips can be made via credit/debit payment, or left in cash for the pet sitter to collect at the home.

  2. Client certifies that the information on their Precise Petcare profile is accurate and will remain up to date. Client understands that this information will be retained on file for any future invoice charge. If enrolled in AutoPay, Client authorizes Trail Waggers Pet Care to automatically charge their credit/debit card payment method as payment for any and all future invoices.

  3. Trail Waggers Pet Care reserves the right to 50% of the payment due for services cancelled with more than 48hr notice, but less than 72hr notice, and 100% of the payment due for services cancelled with less than 48hr notice. Services cancelled with 72hr or more notice shall not owe payment. Services canceled after office hours, or on closed holidays shall be considered as the following day.

  4. All services scheduled for holidays will receive an additional, non-refundable $10 service fee. If an ongoing recurring service is scheduled for a holiday, Client must cancel at least 14 days prior to the holiday to avoid the $10 surcharge. Cancellations made with less than 14 days notice will be refunded as stated in Subsection 3, but the $10 fee will remain non-refundable and shall be paid.

  5. If Client is eligible for money back on a service from Trail Waggers Pet Care, their payment shall be credited to their account within Precise Petcare to be used on a future service. Should Client wish to have their payment refunded to the credit/debit card used, there shall be a 3% fee withheld from the refund.

 

Office Hours:

Monday-Friday: 8:00AM-6:00PM PST

Saturday and Sunday: 10:00AM-3:00PM PST

 

Holidays applicable for surcharges and closed for office hours: New Year's Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Columbus/Indigenous People's Day, Veteran's Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve

 

_________    _________________

Initials          Date

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KEY HANDLING

  1. Trail Waggers Pet Care requires all clients to have a safe storage device for their house key on their property. Trail Waggers Pet Care is able to provide a secure lock box for all clients.

  2. Trail Waggers Pet Care is not responsible for any damage or theft of key, lock box, or any other storage device containing the key.

  3. Trail Waggers Pet Care will not make copies of Client's key(s).

  4. Trail Waggers Pet Care has permission to provide keys and codes to any representative of Trail Waggers Pet Care providing services to my account, including Client’s emergency contact if necessary.

  5. At the end of each scheduled service, Client's key will be returned to the lock box or storage device.

 

_________    _________________

Initials          Date

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VETERINARY CARE

  1. In the case of an emergency, Trail Waggers Pet Care shall make every attempt to contact the primary owner, secondary owner or emergency contact in a timely manner to inform them of the emergency. If no contact can be reached, Client authorizes Trail Waggers Pet Care to seek appropriate medical treatment for pet(s).

  2. Client understands that every effort will be made to take pet(s) to the veterinarian attached to Client’s profile in Precise Petcare. However, Client authorizes Trail Waggers Pet Care to seek treatment for pet(s) at any appropriate clinic, if necessary.

  3. Client gives permission to Trail Waggers Pet Care to approve any treatment they see absolutely necessary.

  4. Client authorizes Trail Waggers Pet Care and the veterinarian caring for Client’s pet(s) to share all medical records of pet(s) with emergency vet clinics in an effort to provide the best care possible.

  5. Client agrees to assume full responsibility for payment and reimbursement for any and all veterinary services rendered.

  6. Client understands that Trail Waggers Pet Care assumes no responsibility for the loss or injury of any pet(s) and is released from all liability related to transportation, treatment and expenses.

  7. This agreement is valid from the date below and grants permission for all future veterinary care without additional authorization each time Trail Waggers Pet Care cares for my pet(s).

 

_________    _________________

Initials          Date

 

In the unfortunate event that a pet needs to be euthanized, or is discovered deceased, Client requests that Trail Waggers Pet Care do, to the best of their ability, the following options.

(Check all that may apply)

 

  • Group cremation

  • Individual cremation

  • Disposal by veterinary office

  • Pet be returned to Client for burial

  • Video call from Trail Waggers before/during euthanaisa

  • Other: __________________________

 

I have read the above terms and conditions. I know, understand and agree to all terms stated above. By signing below, I am accepting this document as a contractual agreement.


 

________________________________________                        _________________

Signature                                                                           Date



 

________________________________________                         _________________

Office Signature                                                                   Date

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